Masterpiece – Product Return Policy
At ‘Masterpiece’, we prioritize your satisfaction and want you to feel confident in every purchase. If you’re not completely satisfied with your order, we’re here to help. Please review our return policy for a smooth and easy return experience.
1. Eligibility for Returns
– Return Window: We accept returns within 7 days from the date you received your product. After 7 days, we unfortunately cannot offer a refund or exchange.
– Condition of Item: To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. Items that show signs of wear or have been altered in any way may not be eligible for a return.
– Proof of Purchase: Please provide your order number or proof of purchase when initiating a return.
2. Non-Returnable Items
Certain items are not eligible for returns:
– Customized or personalized items, including name tags or engraved products.
– Sale or promotional items.
– Gift cards.
3. Return Process
1. Initiate a Return: To start the return process, contact our Customer Service team via emasterpiecebd@gmail.com or call us at +880 1326708875. Please provide your order number and reason for return.
2. Approval and Instructions: Once your return is approved, we’ll send you instructions on how and where to send your product back.
3. Shipping Costs: Customers are responsible for covering the cost of return shipping unless the item was received in a defective or damaged condition. We recommend using a trackable shipping service to ensure your return is received safely.
4. Exchanges
If you wish to exchange your item for a different color, size, or model:
– Please contact us within the 7-day return period.
– We’ll check availability and guide you on exchanging your product.
– Exchanges are only processed once we receive the original item in its original condition.
5. Refunds
– Inspection: Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund based on the item’s condition.
– Refund Method: Approved refunds will be issued via the original payment method (e.g., credit card, bank transfer) within 7 business days. For cash-on-delivery (COD) orders, refunds will be processed via bank transfer or bKash.
– Processing Time: Depending on your payment method, it may take additional time for the refunded amount to reflect in your account.
6. Damaged or Defective Items
If you receive a product that is damaged or defective, we apologize and are here to help:
– Contact us within 48 hours of receiving the item with a photo of the damage.
– We’ll arrange a replacement, exchange, or full refund as per your preference.
7. Cancellation Policy
– Orders can be canceled within 8 hours of placing the order by contacting us directly.
– Once an order is shipped, it cannot be canceled but can be returned following the return policy.
8. Contact Us
For questions about returns, exchanges, or refunds, please reach out to us:
– Email: emasterpiecebd@gmail.com
– Facebook Messenger: +880 1326708875
– Instagram Direct Message: +880 1326708875
– WhatsApp: +880 1326708875
Thank you for shopping with ‘Masterpiece’. We value your trust and are committed to ensuring your satisfaction. If you have any additional questions or need assistance, don’t hesitate to get in touch.
