Corporate Office
-
H#766/A, Rd#11, Ave#6,
Mirpur DOHS, Dhaka 1216,
Bangladesh - +880 1326708875
- emasterpiecebd@gmail.com
FAQ
Brand and Product Information
‘Masterpiece’ is a brand specializing in premium, 100% genuine leather accessories for men. We offer a range of products like wallets, belts, laptop bags, passport holders, and more, each crafted with timeless design and durability in mind.
Our products are crafted from high-quality, genuine leather that’s designed to age beautifully over time. Each piece undergoes a meticulous crafting process to ensure exceptional durability, functionality, and style tailored for modern men.
All ‘Masterpiece’ products are crafted by skilled artisans using traditional leatherworking techniques to create long-lasting, quality pieces.
We use 100% genuine leather, carefully sourced to ensure both quality and ethical standards. Each type of leather brings unique textures and finishes to our products, giving them character and authenticity.
Yes, we are committed to sustainability. By creating long-lasting, high-quality products, we aim to reduce waste and encourage responsible production and consumption.
Product Care and Maintenance
Leather should be kept away from direct sunlight and moisture. Clean it occasionally with a soft cloth, and use leather conditioner to maintain its quality and flexibility.
Yes, we offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, please contact our customer service team within 7 days of receiving your item. For full details, please refer to our return and exchange policy on our website.
We carefully inspect all items before shipping, but if your product arrives damaged, please contact us immediately with a photo of the damage, and we’ll arrange for a replacement.
Order and Delivery
You can order directly through our website, www.emasterpiecebd.com, or via our Facebook Page, Instagram, and other social media channels by following the purchase instructions.
Currently, we primarily ship within Bangladesh, but we are working on expanding our shipping services to select international destinations. Follow our social media channels for updates.
Delivery charges vary based on location:
1. Inside Dhaka: 100 Tk.
2. Outside Dhaka 170TK.
We may offer free or discounted shipping—stay tuned to our social media pages for updates.
Standard delivery within Bangladesh typically takes 3-5 business days. We aim to deliver as quickly as possible, and you’ll receive a tracking number to monitor your order.
Yes, once your order is shipped, you’ll receive a tracking number by email or SMS to track your package in real-time.
Customer Service
We’re here to help! You can contact our customer service team through the following channels:
– Email: emasterpiecebd@gmail.com
– WhatsApp: +880 1326708875
Our customer service team is available Saturday through Thursday, from 10:00 AM to 6:00 PM & Friday from 3:00 PM to 6:00 PM (Bangladesh Standard Time).
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, though we can’t guarantee modifications once the order has been shipped.
Our recommendation is to change or cancel any order within 5-6 hours from order placement.
Courier and Delivery Services
We partner with trusted courier services to ensure safe and timely delivery of all ‘Masterpiece’ products. We carefully select our partners based on reliability, speed, and professionalism.
Delays may occasionally occur due to unforeseen circumstances or high demand. If your package is delayed, please reach out to our customer service team, and we’ll work with the courier to resolve the issue.
Yes, cash on delivery is available for most locations within Bangladesh. At checkout, you can select COD as a payment option if eligible for your area.
While we cannot guarantee specific delivery times, you can add a delivery preference in the notes section when placing your order. We’ll do our best to accommodate requests with the courier service.
For more details and to explore our products, visit us at Masterpiece Bangladesh at https://emasterpiecebd.com and follow us on social media for updates, styling tips, and promotions.